Rick Tremmel

Summary

Versatile Information Technology Professional with diverse background in system development, operations support, and project management within the telecommunications industry. Exceptionally skilled at consolidating and automating manual processes. Excellent team player and motivator. Proven management and leadership skills with 14 years of direct supervisory experience. Ability to work effectively with all levels both internal and external to the organization. Self motivated and very flexible. Thrives in a dynamic environment with the ability to lead change. Exceptional control and follow-up skills. Ability to concurrently manage multiple high-visibility projects. Extremely knowledgeable and experienced in web design, development, testing, and support.

Technical Proficiencies

• Microsoft Visual Studio 2003/2005/2008, .NET, ASP.NET, C#, AJAX, SourceSafe
• Microsoft SQL Server 2000/2005 DBA, Reporting Services
• Microsoft Visual Studio/InterDev, Visual Basic (VB6), VBA, ADO
• Microsoft Word, Excel, PowerPoint, Access, Outlook, Project, FrontPage, Publisher, Visio
• Microsoft ADO, ODBC, OLE, ActiveX, COM, DOM
• Microsoft Office linking, collaboration, scripting, ADO, ODBC, OLE
• Relational database design and development
• Microsoft DOS, Shell Scripting, Registry
• Microsoft Windows 95, 98, NT, 2000, ME, XP, Visa
• Microsoft Windows Server, 2003, Exchange, IIS, ASP, SQL Server
• HTTP, HTTPS, SSL, Digital Certificates, HTML, DHTML, CSS, XML, VBScript, JavaScript, PHP
• Web Services, XML, WSDL, SOAP, UDDI
• PC and Server Hardware, Support, and Security, VMWare
• Network Technologies (Ethernet, TCP/IP, LAN, WAN, Internet, VPN, VOIP)
• Web site design, stress testing, and life cycle suppport
• Project Management Professional (PMP) certified 1999 - 2002

Professional Experience

Software Engineer - RedVector.com, Inc., 2006 - Present

Responsible for research, design, customization, implementation, and lifecycle support of RedVector's Learning Management System (LMS) and retail eCommerce web sites using Microsoft ASP.Net, C# object oriented programming, and Microsoft SQL Server.

• Developed Continuing Education (CE) and License Reporting solutions for the AEC (Architects, Engineers, and Contractors) industry http://RedVector.com and the Health care industry http://Care2Learn.com.
• Designed and developed web services platform to allow customer access to data and business processes.
• Designed and developed web services wrapper for third party software resulting in 75% reduction in server software expense.
• Developed and deployed three new custom web portals.
• Developed and deployed ten (10) automated business processes to enhance data integrity and reduce administrative overhead.
• Developed custom course launch code and SCORM API Adapter to provide course preview and time-out functionality.

Sr. Staff Consultant - Web Technology, Verizon Communications Inc., 1999 - 2006

Responsible for providing leadership, technical expertise, and business knowledge to create Enterprise Learning Technology Solutions. This includes research, design, development, piloting, and deployment of alternative delivery (computer-based and web-based) training, e-Learning, and Distance Learning solutions.

• Designed and developed automated interface solutions for NetLearn, Verizon's Enterprise Learner Management System (LMS) using Microsoft Visual Studio enabling accurate tracking of 107,000 distinct users launching in excess of 1.3 million courses per year. Nominated for Verizon Corporate Team Excellence Award.
• Built installation tools using Visual Basic (VB6) and developed processes to support 2,800 licensed technical and soft skills courses. Awarded two Verizon Team Excellence Awards.
• Wrote white paper on distance learning solution subsequently implemented as Verizon's standard Enterprise Distance Learning System (WebClass).

Group Manager-Implementation Services, GTE Enterprise Solutions, 1997 - 1999

Responsible for Service Fulfillment project management (new customer implementations) and Support Services (operations support). Supervised 14 employees and contractors.

• Project managed implementation of three System-4 installations totaling over 12,000 end users resulting in successful cutovers. Earned Individual Excellence Award for Customer Support.
• Installed 14 customer training sites composed of PCs, LAN, and dedicated circuits.
• Developed enterprise-wide Change Management System to insure quality system updates.
• Directed development of customer support web providing customers with real-time system statistics.
• Doubled Help Desk infrastructure to match customer growth.
• Project managed porting and optimization of Remedy Help Desk system from Sun platform to redundant IBM RISC platform with zero downtime.

Manager-Information Management, GTE Telecommunication Services, 1995 - 1997

Responsible for Information Management (Help Desk, PC and Macintosh, electronic mail, Internet, LAN, WAN, ACD/PBX, and voicemail support); Network Engineering (provisioning and support of public, private, and international X.25, SS7, and TCP/IP networks); Data Center (operations and support of Tandem and DEC mainframes); and Information Security. Supervised 22 employees and contractors. Responsible for $2.9M expense budget and $1.0M capital budget.

• Project managed construction of Tampa Park Tower Call Center and Data Center. Moved 286 offices with zero downtime. Earned prestigious Award of Excellence.
• Consolidated all Security Administration and Internet/UNIX Support functions eliminating redundant headcount. Awarded GTE TSI Quality Improvement Team Award - Internet Architecture.
• Conducted company-wide Security Awareness Training sessions to over 500 employees to emphasize security policies, practices, and procedures. Awarded Quality Improvement Team Award - Information Security.

Manager-Process Re-engineering, GTE Telephone Operations, 1994 - 1995

One of a team of two managers with dotted-line reporting relationship to Director-IT Process Re-engineering responsible for developing Information Technology Process Re-engineering proposals and detailed implementation plans.

• Developed plan resulting in formation of Verizon National Support Center (NSC).
• Directed South Area inventory of internal telecommunications that eliminated $46M excess assets.
• Developed plan that consolidated all internal telecommunications order processing to national center resulting in 58% headcount savings.
• Developed Internal Customer Zone Concept (ICZC) that streamlined provisioning and maintenance.

Area Manager-Field Services Operations, GTE Data Services, 1992 - 1994

Responsible for the overall operation and support of: 16,300 internal customers in 9 states; 6,900 WAN customers in 62 sites; 734 WAN communications servers; 10,000 PCs; 1,000 mainframe users; 126 LAN file servers and 147 network printers; 13 minicomputer systems; 2 mainframe printers outputting 1/2-million pages per month. Responsible for integration and implementation of new technology into existing network infrastructure. Supervised and trained professional staff of 15 employees. Awarded GTE Telops Individual Achievement Award for Contel Kentucky and West Virginia Merger consolidation work.

NOTE: Earlier positions in GTE of increasing responsibility from Electronic Equipment Technician to Supervisor-Information Management.

Education

Master of Business Administration

Nova Southeastern University, Ft. Lauderdale, Florida

Bachelor of Arts degree in Professional Management

Nova Southeastern University, Ft. Lauderdale, Florida

• Alpha Chi National College Honor Scholarship Society
• Valedictorian

Associate of Art degree in Computer Science

St. Petersburg Junior College, St. Petersburg, Florida

High School Diploma majoring in Electronics

Altoona Area High School

Groups and Associations

• Project Management Professional (PMP) certified (1999-2002)
• Harley Owners Group (HOG)

Honors and Awards

• 2004 Verizon Group Excellence Award Finalist
• 2001 Verizon Team Excellence Award
• 2000 Verizon Team Excellence Award
• 1997 GTE-ES Appreciation Award
• 1997 GTE Individual Excellence Award
• 1997 GTE Community Service Award
• 1997 GTE An Ounce of Quality
• 1996 GTE TSI Quality Improvement Team Award - Security
• 1996 GTE TSI Award of Excellence
• 1995 GTE TSI Quality Improvement Team Award - Standards
• 1995 GTE TSI Award of Excellence
• 1994 Nova Southeastern University Cluster Valedictorian
• 1994 Nova Southeastern University BS with Distinction
• 1992 Florida Telephone Association - Community Service
• 1992 Director Field Services Award - GTE/Contel Merger
• 1992 Award of Excellence - Office Move Leadership
• 1991 GTE Group Achievement Award - Marketing Support
• 1991 GTE Group Achievement Award - Field Services
• 1990 GTE Data Services Quest for Quality
• 1988 GTE Associate Technical Degree
• 1987 GTE Best Achievement Award

Interests

Electronics, Computers (In 1977 I built my first computer: a Z80-based S100 system that ran CP/M), New Technology, Data Networking, Automation and Scripting, Home Theater, Digital Photography, Hiking, Camping, Canoeing, Kayaking, Horseback Riding, Craftsman Tools, Woodworking, and Touring on my 2006 Harley-Davidson Ultra Classic Motorcycle.

Additional Information

Similar Positions

IT Generalist, IT Consultant, IT Manager, Telecom Manager, MIS Manager, Senior Business Information Analyst (BIA), Senior Business Analyst (BA)

General Functions Performed

Computer Networking, Database, Data Management, IT Operations, Software Development, Software Quality Assurance, System Security, Technical Support, Technical Writing, Telecommunications Systems, Telecommunications Management, Web Development

Vendors Worked With

3Com, Centra Software, Cisco, Compaq, Dell, EMC, Fujitsu, Gateway, Google HP, IBM, Lotus, Microsoft, Motorola, Nextel, Quest, Remedy, SkillSoft, Thomson NETg

Other Software Worked With

ACD Systems, Acronis, Adobe Acrobat, Adobe Photoshop, Apple Mac, AutoIt, Beyond Compare, BiDocumenter, DivX, ESET NOD32, Google Analytics, Google Sitemapper, Ipswitch WS_FTP Pro, JAlbum, Java, MapSource, Mozilla Firefox, Nero, Norton, Omniture SiteCatalyst, Open Office, Palm, Quest Spotlight, QuickTime, Rapid PHP 2006, Raxco PerfectDisk, Roxio, Safari, SnagIt, Sun Microsystems, Symantec AntiVirus, Symantec Ghost, TechSmith SnagIt, TopStyle, Trillian, UltraCompare, UltraEdit-32, WS_FTP, XML Spy